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Customer Service

Returns

We accept returned merchandise up to 7 days after delivery date. Customer must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product. Please email, sales@4ucaps.com, to request an RMA number. 4UCAPS will not accept returns without prior authorization and a RMA number. Item(s) must be returned in original condition with all stickers, labels and tags in there original packing. If item(s) are not returned in original condition your refund will not be processed. In addition, we are not responsible for return shipping costs and lost items. Have your shipper provide you with insurance for all items. Refunds can take up to 2 weeks from receiving date. A 20% restocking fee will be applied to all returns.

Send your return purchase to 4UCAPS/House Of Fitted Caps, 2559 WHITE PLAINS RD - BRONX, NY 10467 or contact us via email at sales@4ucaps.com

Shipping

All Domestic orders have a flat rate of $8.00 for shipping and will be processed within 24 - 48 hours, and will be received within 2-5 business days. International orders carry a flat rate of $20.00 and take 10-15 days. All orders will be shipped by USPS. 

Frequently Asked Questions

Out of stock merchandise: If order is places and item is not in stock we will contact you via email your refund will be made for the items unavailable. The remaining portion of your order will be shipped .

New Era sizing: On field caps run almost to size so we recommend that when purchasing a custom style cap your check your size prior to ordering because they tend to run slightly bigger. (Only official on-field caps come with the large stickers on the visor)

All Shipments will be sent to billing address only.
Sale items: Items on sale are non-refundable & non-exchangeable.
Customer Service: Any questions concerning your order please contact us via email at sales@4ucaps.com or call (718) 882-5484.